Hours

Tuesday through Saturday, 11 a.m. to 4 p.m.
Box Office is open on performance days two hours before showtime. and for evening movie showings at 6:30 p.m.

Amenities

Astor Bar
The Astor Bar is open for live events.

Concessions
Concessions is open for movies and live events.

 Art Gallery and Art Shop
The Art Gallery and Art Shop are open during regular box office hours.

Please use either the front entrance on Main Street or the ramp entrance from the rear parking area, which will bring you into the front lobby area and box office.

There is also a ramp entrance and intercom located at the rear of the building, adjacent to the Royal Bank, which may be used to access the theatre directly. To gain access to the theatre use the intercom to alert the theatre staff and they will buzz you in. If you require a place for a wheelchair, please inform box office staff when purchasing your ticket(s).

PHYSICAL ACCESS

The entrance to the Astor Theatre & Arts Centre has seven steps at the front of the building. There is a ramp and automatic door located from the parking lot on Gorham Street.

There are three levels, accessible in the following ways:

Lower Lobby	Lower first floor, accessible without stairs through the theatre	Accessible washroom
Orchestra/Main Lobby	First floor	Access to Orchestra seating, Box Office, Concessions, Bar, washrooms
Balcony	Second floor	Access to Balcony seating, washrooms
Stage	Lift	Access to stage and wings
Administration	First and second floors	Offices – staff only

Seating
Inside the auditorium, there are no steps to access the seating of the Orchestra. However, seats in the Balcony do require stairs to access. Accessible seating is located in the Orchestra. Let the Box Office staff know when booking.

Closed Captioning & Hearing Enhancement
The Astor has a number of personal closed captioning devices and hearing-impaired enhancement/visual narration devices.  Let the Box Office staff know when purchasing a movie ticket.

Sensory Friendly Saturdays
We offer Sensory Friendly Saturday movie screenings every Saturday when we are showing a movie. Sensory Friendly screenings are at 11 a.m. and show the regular movie with the volume a little lower and the house lights slightly on for people who find the traditional movie experience overwhelming. They are very relaxed screenings where moving around and making some noise are just fine.

TicketPro Online Purchases
Please note that TicketPro charges a $4 surcharge on all ticket purchases, and includes a contribution to the Astor’s capital fund. This fee is always included in the ticket price. When buying tickets through Ticketpro online, please make sure you have completed your transaction and have received a confirmation email from Ticketpro. Otherwise your purchase will be incomplete. To avoid disappointment, if you are having difficulty purchasing tickets online please call our box office at 902.354.5250 (Tuesday to Saturday 11 a.m. – 4 p.m.) and we will be glad to assist you. OR you can call Ticketpro’s toll free hotline at 1.888.311.9090

No Holds
The Astor Box Office DOES NOT put tickets on hold. The only way to ensure tickets is to purchase them.

General Admission
General admission (price) DOES NOT mean general seating (unassigned seating).

Ticket Refund/Exchange Policy
Please note that all sales are final. Tickets are NON-REFUNDABLE. If an event is cancelled, you will be advised by email or by phone on how to get a refund or use the tickets for the rescheduled event date. Refunds cannot be made once the ticket has been purchased. Tickets will be accepted for resale prior to the performance, and if a purchaser is found, the ticket price will be refunded. In the event of a show cancellation, refunds will be made available. Tickets can only be exchanged for a different performance of the same show. Exchanges will be accepted until 24 hours prior to the first performance.